We have pledged to provide you world-class products and services for every single business you have made with us in the past or future. We want you to have a swift and hassle-free experience while you access the Finzorapay Financial Service Pvt. Ltd. platform.
We certify the quality and genuineness of the entire product and service range on the Finzorapay Financial Service Pvt. Ltd. web portal. However, if you experience any dissatisfaction or grievances regarding our products or services, we sincerely apologize, and you will be served with our Peace of Mind policy.
Unused Balance Clause
Any top-up payment / advance payment received from retailers / distributors and deposited into their account, but not used for goods & services, can be refunded.
If requested after one month of deposit, a formal refund request must be submitted.
Refund of balance will be processed within 15–20 working days via the same payment source.
Return & Exchange
Entire product/service catalogue covered by a 3-day return & exchange policy in case of error or mishap.
Applies only to Bus Tickets, Flight Tickets, Mobile & DTH Recharge, Hotel Booking when purchased directly from Finzorapay portal.
Third-party products/services are excluded.
If transaction done but product/service not received, customer can reacquire or avail equivalent service by contacting support.
Requests must be made within 3 days of acquisition via support email or helpline.
Cancellation
Cancellation/refund requests must be made within the eligible period (max 7 days).
No cancellation accepted for services beyond our control (Mobile/DTH Recharge, Data Card Recharge, Insurance Premiums, Utility Bill Payments).
No refund for cancellations of third-party products/services on our platform.
Requests must be made only via official support email/helpline.
Refunds may take up to 7 working days to process.
Customers should coordinate with their bank for tracking refunded amounts.
Refunds (partial/full) are subject to specific company policies per product/service.
Important Note
All sales of Recharges are final — no refund or exchange once completed.
Customers are responsible for correct mobile/DTH account numbers; incorrect entries are not our liability.
If recharge deducted but not delivered within 24 hrs, raise a complaint via Customer Care.
Required details for failed recharge complaint:
Mobile/DTH account number
Operator name
Recharge value
Transaction date
Order number
If verified as unsuccessful, a full refund will be processed within 7 working days from the date of complaint.